At BALEBOSTA, we believe gifting should feel effortless, thoughtful, and beautifully personal. Below you’ll find answers to our most common questions — from custom gifting and shipping timelines to packaging details and corporate orders. If there’s anything you’re still unsure about, we’re always happy to help. Just reach out, and we’ll take care of the rest.
Here are the top questions we actually get asked, answered the way we'd answer them if you called us directly.
Yes! BALEBOSTA specializes in fully custom, made-to-order gifts. Tell us about the recipient, the occasion, and your budget, and we’ll design something that feels personal, elevated, and one-of-a-kind.
Want to start a custom order? Contact us 617-863-7328 or jackie@balebosta.com
Yes, you can build your own gift or let us curate options for you. We’re here to make the process easy and enjoyable.
Once you purchase a custom gift, we’ll reach out with a few questions about the recipient’s tastes and the occasion. From there, we curate options, finalize the design together, and hand-assemble your gift with care.
Yes! We’re happy to hold and time shipments for birthdays, anniversaries, holidays, and special events. Just let us know your preferred date at checkout or via email at jackie@balebosta.com
We love helping! Tell us who you're gifting and the feeling you want the gift to convey, and we'll recommend the perfect option.
Yes! For volume or custom orders, we can incorporate branded elements, custom printed materials, and personalized touches. Minimums may apply.
Yes! For group or corporate gifting, we can manage multi-address shipping.
Most gift companies start with a product catalog and work backward. We start with the person receiving the gift and work forward. The sourcing is different, the curation logic is different, and so is what ends up in the box. We're also small enough that you're always talking to Jackie, not a client services team.
Every item is chosen with intention, every box is assembled by hand, and every gift feels personal, never mass-produced.
Most curated gifts leave our studio in 1–2 business days.
Custom gifts ship in 3–10 days, depending on complexity.
Need it sooner? Reach out. We'll do our best to accommodate rush requests.
We're happy to accommodate rush orders whenever possible. Express shipping is available for an additional fee at checkout.
Same day delivery may be possible within the greater Boston area. Please reach out to jackie@balebosta.com and we'll explore the best options for your timeline.
We currently ship within the United States, Canada, and Mexico.
International shipping may be available for corporate projects — please contact us to discuss options.
Yes! Tracking information is sent via email as soon as your gift ships.
Every BALEBOSTA gift includes:
No hidden fees, just beautifully crafted gifting.
Our curated gifts range from $150 to $1,250+, with custom builds available at any budget. Individual items range from around $8 to $100.
We accept all major credit cards, Shop Pay, and digital wallets such as Apple Pay and PayPal.
Please reach out if you need to arrange a different payment method and we'll do our best to accommodate.
Shipping is included in the price of all of our gift boxes. For individual items in our store, shipping is free for orders over $50.
For orders under $50, shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
We offer flexible budgets and volume pricing. For larger projects, we’ll create a tailored proposal based on your goals, timeline, and aesthetic.
Yes! We design bespoke corporate gifts for clients, employees, events, and celebrations. Our team handles everything from concept to delivery.
Want to start a group order? Contact us 617-863-7328 or jackie@balebosta.com
Yes, we can integrate branded materials, custom note cards, color palettes, or specialty items for group and corporate orders.
We start with your goals and budget, curate a few directions, and build a proposal. Once approved, we handle sourcing, assembly, packaging, and multi-address shipping.
Absolutely! Simply provide us with the contact information and address for each recipient, and we'll ensure everything goes out on schedule.
We partner with small-batch makers, heritage brands, and artisans around the world. We choose items based on craftsmanship, flavor, design, and the joy they bring to the gifting experience.
Since we're located in the Boston area, we tend to feature local brands and artisans from across New England.
It's meant to feel like something someone made for you, not something that was packed by a machine. There's an order to it — things are wrapped, tucked, and placed with intention. The goal is that you slow down a little when you open it.
From the moment the box arrives to the final item at the bottom, each detail is chosen to feel intentional and special. It’s a gifting experience, not just a package.
Yes! Our totes are custom designed using heavy canvas and gusset construction to be generously sized, durable, and functional. They make a great beach bag and are perfect for shopping and travel!
We believe luxury and sustainability can coexist beautifully. Many of our makers use sustainable ingredients and packaging, and we prefer to partner with eco-conscious brands where possible. Our signature totes are reusable, and our paper packaging is recyclable.
Yes! We offer nut-free, gluten-free, and vegan options. Contact us with your specific needs, and we’ll curate a safe and thoughtful gift.
Many items are produced in shared facilities. If your recipient has sensitivities, contact us and we’ll curate the safest possible selection.
Often, yes. Let us know the dietary needs and we’ll propose options.
Because of the custom and curated nature of our gifts, we can't accept returns. If anything from BALEBOSTA arrives damaged, incorrect, or not as expected, we’ll make it right immediately.
We stand behind the quality of every gift. If something arrives damaged or not as expected, please reach out so we can make it right. In most cases we'll be able to replace or refund the item ASAP.
Absolutely. We carefully source every item and stand behind the craftsmanship and flavor. If something doesn't meet expectations, please let us know.
We focus on curation, craftsmanship, generous presentation, and a gifting experience that feels personal from the first touch to the final reveal. It’s thoughtful, not flashy; elevated, not overwhelming.
Jackie has always been the person her friends and family call when they don't know what to bring. At some point it made sense to make that official.
BALEBOSTA is what happens when someone with a hospitality degree, professional kitchen experience, and years of HR consulting decides to put all of it toward the thing she was always doing anyway.
Traditionally, a “baleboste/balebosta” refers to someone who brings warmth, capability, and care to a home or gathering. We honor that spirit by creating gifts that feel generous, meanigful, and thoughtfully composed.